Answers to your Questions


What Shipping Methods Are Available?

Shipping methods depend on your shipping location.  Available shipping methods will be displayed in your cart and during checkout.

Do You Ship Internationally?

We ship worldwide!  You can see available shipping methods and calculate and compare shipping costs in your cart or during checkout.

How Long Will It Take To Get My Order?

Shipping time depends on what shipping method is selected and can be viewed in your cart or during checkout.  

How Long Until My Order Ships?

We ship same business day on all standard orders placed before 1:00 PM (EST). Orders placed after the cutoff time will be shipped the following business day.  Personalized rings will ship within 7 days of the order being placed.


What Payment Methods Are Accepted?

We accept all major credit and debit cards, gift cards and PayPal.  If you would prefer to pay via check, cash or money order please select, “Check Payments” at checkout.

Is My Payment Information Safe?

The short answer: Yes!  The long answer: Our payment processor has achieved the most stringent level of certification available in the payments industry.  If you would like to save your payment info for easy checkout on future orders your payment info will be encrypted with decryption keys stored on separate machines with none of your information ever being stored on our servers.


How Do I Place an Order?

After adding the item(s) to your cart please view your cart using one of the available links or by clicking the cart icon located in the upper right corner of your screen.  In the cart you can select your payment and shipping methods as well as enter any coupon codes you may have before selecting “Check Out”. 

How Can I Cancel Or Change My Order?

Since we offer same day shipping on most orders we generally can cancel or modify an order within 60 minutes of receiving payment.  Please ensure that you have added the correct items and payment and shipping information prior to checkout to avoid changes and cancellations.

Do I Need an Account to Place an Order?

An account is not required to place an order as we allow guest checkout. For quick and easy reordering and for our latest deals and savings please Create an Account    

How Do I Track My Order?

Please visit My Orders and click “View” for order details and tracking. We will also provide your tracking number via email after your order has been shipped. If you don’t receive the email please check your spam folder.

Do You Offer Exchanges?

Absolutely! We accept exchanges within 60 days of the purchase date. To request a replacement please visit My Orders and click the “Request Return” button which will walk you through the return for replacement.  We are not able to offer exchanges on personalized rings.

What’s Your Return Policy?

All standard ring orders are covered under our 60 day warranty which includes our no questions asked returns and our Perfect Fit Guarantee. To request a return please visit My Orders and click the “Request Return” button which will walk you through the return.  We are not able to offer returns on personalized rings.

Who Should I Contact if I Have Any Questions?

If you have any questions or need assistance please Contact Us


How Do I Update My Email or Password?

To update or change your email, password or personal info please visit your Account Details page.
To recover a lost password or username please Click Here

How Do I Update My Address?

To update or change your billing and/or shipping address please visit your account Addresses page.

Any unanswered questions? Contact Us